How do we use your personal data?
We are committed to ensuring the privacy of our clients and other website visitors. In this policy we explain how we hold, process and retain your personal data. By using this website you agree to the following terms. Your data is only kept for as long as we need it to provide you with your requested service or for our records required by law.
Sensitive Personal Data
We will not ask you for this.
The Pet Behaviour Clinic collects different information both personal and non-personally identifiable so that we can provide a service to you.
We may process contact data that you provide to us which may include your name, address, telephone number, and email address. We may use this contact data to contact you to discuss services and provide any relevant information as well as to provide you with information on new services and updates in our business.
We may process data about your use of our website and services from your device including mobile devices. The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
If you purchase our services, we will process payment information, which will include your contact details, your card details as well as the transaction details. The payment data may be processed for the purposes of administering the payment, for the supply of the purchased services and keeping proper records of those payments. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, namely our interest in the proper administration of our website and business.
Passing details to third parties
We will not provide your personal data to any third party except to those aiding us in advertisement and marketing of our services or if we are required to by law.
The Site may by default access your Social Media basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission.
Changes to this Policy
We may update this policy from time to time. You should check this policy to ensure you are happy with any changes to this policy before continuing in your use of this site.
You may ask us to provide you with any personal information we hold about you on the condition of valid provision of proof of your identity (a certified copy of your passport or driving licence by a solicitor or bank, plus an original copy of a utility bill showing your current address). You may inform us at any time not to process your personal information for marketing purposes (this does not include any data we are obliged to keep for administrative, legal, or security purposes). We may withhold personal information that you request to the extent permitted by law. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes. You may exercise any of your rights in relation to your personal data by written notice to us.